What to expect during your visit to Birch during the Covid-19 pandemic:
Thank you so much for your patience and understanding while we navigate this ‘new normal’ reality. We realize that this may feel new and uncomfortable, but we are doing our best to keep everyone safe and healthy. We are also mandated by New York State to follow specific protective guidelines.
When you get here you will definitely notice the new signs hanging in our entryway. You will also notice that all of our front desk staff and team of Massage Therapists and Estheticians will be wearing masks and/or a visor or eye protection. We have increased the amount of time in between appointments to allow for a complete cleaning of our treatment rooms, using CDC approved cleansers, after each client. Common areas will be wiped down multiple times during the day.
Before your appointment:
-A Covid consent form will be emailed to you when your appointment is scheduled. Please fill it out before your appointment, and for all appointments going forward. If you're unable to complete it digitally, we will have a paper version for you to fill out at the spa. If it's your first time coming to Birch, please print and fill out a health form, which you can find here.
-Check in with yourself about any Covid symptoms you may be experiencing, such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. Please call to reschedule or cancel your appointment if you are symptomatic. No cancellation fee will be incurred.
Upon your arrival:
-Please come wearing a mask. If you forget it, one will be provided for your use. It is required that you wear your mask at all times before, during and after your session.
-Come just a few minutes ahead of your appointment time. Use of our lounge is incredibly limited, although there will be outdoor seating and there is a lovely park across the street. We are currently unable to provide our tea and water station.
-You must disinfect your hands upon entry.
-Our front desk person will take your temperature using an infra-red, no touch thermometer A normal forehead temperature using a non-touch thermometer is 95.7-99.3. A temperature above 100.4 is considered a fever, and if you have a fever you will need to reschedule your session and monitor your symptoms and seek appropriate medical attention.
-We will also use a pulse oximeter to test you blood oxygen saturation. It is a small clip that goes onto your finger for a few seconds. Normal pulse oxygen saturation is 95-100%. A blood oxygen saturation below 94% is not normal and below 90% warrants an immediate doctor’s visit.
Those screenings will only take a minute or two.
During your massage session:
-Expect the same amazing service!!
-The spa might feel a little chilly. These masks are hot! Please speak up if you are feeling cold during your session. All of the tables still have warmers on them and extra blankets will be provided if needed.
-The one of two exceptions to the mandatory mask rule is when you are face down during a massage. Your lmt will make a ‘pouch’ in the face cradle with the face cradle cover. You must re-place your mask before you turn onto your back.
-You will be able to remove your mask during your facial service or during a lip wax.
-Do not expect the use of hot packs and eye pillows.
-We are not currently offering couples massages in the same room.
After your session:
-Rejoice! Feel good! Make another appointment!
-Credit card payment is encouraged. Tips may be left in cash or a credit card.
Thank you for your patience, understanding and flexibility!!!
Thank you so much for your patience and understanding while we navigate this ‘new normal’ reality. We realize that this may feel new and uncomfortable, but we are doing our best to keep everyone safe and healthy. We are also mandated by New York State to follow specific protective guidelines.
When you get here you will definitely notice the new signs hanging in our entryway. You will also notice that all of our front desk staff and team of Massage Therapists and Estheticians will be wearing masks and/or a visor or eye protection. We have increased the amount of time in between appointments to allow for a complete cleaning of our treatment rooms, using CDC approved cleansers, after each client. Common areas will be wiped down multiple times during the day.
Before your appointment:
-A Covid consent form will be emailed to you when your appointment is scheduled. Please fill it out before your appointment, and for all appointments going forward. If you're unable to complete it digitally, we will have a paper version for you to fill out at the spa. If it's your first time coming to Birch, please print and fill out a health form, which you can find here.
-Check in with yourself about any Covid symptoms you may be experiencing, such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. Please call to reschedule or cancel your appointment if you are symptomatic. No cancellation fee will be incurred.
Upon your arrival:
-Please come wearing a mask. If you forget it, one will be provided for your use. It is required that you wear your mask at all times before, during and after your session.
-Come just a few minutes ahead of your appointment time. Use of our lounge is incredibly limited, although there will be outdoor seating and there is a lovely park across the street. We are currently unable to provide our tea and water station.
-You must disinfect your hands upon entry.
-Our front desk person will take your temperature using an infra-red, no touch thermometer A normal forehead temperature using a non-touch thermometer is 95.7-99.3. A temperature above 100.4 is considered a fever, and if you have a fever you will need to reschedule your session and monitor your symptoms and seek appropriate medical attention.
-We will also use a pulse oximeter to test you blood oxygen saturation. It is a small clip that goes onto your finger for a few seconds. Normal pulse oxygen saturation is 95-100%. A blood oxygen saturation below 94% is not normal and below 90% warrants an immediate doctor’s visit.
Those screenings will only take a minute or two.
During your massage session:
-Expect the same amazing service!!
-The spa might feel a little chilly. These masks are hot! Please speak up if you are feeling cold during your session. All of the tables still have warmers on them and extra blankets will be provided if needed.
-The one of two exceptions to the mandatory mask rule is when you are face down during a massage. Your lmt will make a ‘pouch’ in the face cradle with the face cradle cover. You must re-place your mask before you turn onto your back.
-You will be able to remove your mask during your facial service or during a lip wax.
-Do not expect the use of hot packs and eye pillows.
-We are not currently offering couples massages in the same room.
After your session:
-Rejoice! Feel good! Make another appointment!
-Credit card payment is encouraged. Tips may be left in cash or a credit card.
Thank you for your patience, understanding and flexibility!!!