Where are you located?
Birch is at 73 Crown St in Uptown Kingston.
Where should I park?
There are 2 municipal parking lots on North Front St, just behind our building.
You may also park at metered spots on the street. Our meters can be paid with coins or through an app called Flowbird
Should I arrive early?
Please arrive at least 15 minutes early to allow for parking, checking in, and relaxing with a cup of tea and a warm neck wrap in our relaxation area.
Do you have showers or locker rooms?
Nope. You'll change in your treatment room. If you're getting multiple services, we'll provide you with a robe to wear in between.
How should I pay?
We accept cash, checks, and credit cards. Credit transactions are subject to a 3% fee.
Do I need to tip?
If you are happy with your service, a 20% tip is customary and cash is greatly appreciated.
What's your cancellation policy?
We have a 24 hour cancellation policy. If you give us less than 24 hours notice and we are unable to fill your appointment slot with a different customer, we will need to charge you a 50% cancellation fee. Why? Because we are reserving an appointment time just for you and your service provider relies on that income. If you're sick, we'd rather you not come in, but please let us know the second you think you might not be well. Weather related cancellations are case by case.
Do I need to wear a mask? Will you be wearing masks?
We are leaving mask usage in the treatment rooms up to you and your provider. If you prefer them to wear a mask, please be sure to let them know. Conversely, they may ask you to wear one during your service. Wearing a mask in common areas throughout the spa is optional.